Al Arabi British Airways Card FAQ's

Q1. How many EC (Executive Club) Miles are earned per spend?
A1. One Mile for every SR 5 of purchases only (not on cash withdrawals, fees or charges).

Q2. What is the difference between Executive Club Miles and Points?
A2. Miles can be exchanged for Award Tickets on British Airways or any of British Airways Partner Airlines. Points are used to upgrade Members from one tier level (Gold, Silver & Blue) in the British Airways Executive Club to another.

Q3. Can I earn Executive Club Points?
A3. No. You will only earn Executive Club Miles.

Q4. How soon will the Miles appear on my Executive Club membership?
A4. Between 3 and 28 days. Depending on the when your purchases were made in relation to your Credit Card statement cycle.

Q5. Can I view my Miles account on the website?
A5. Yes.

Q6. What is the British Airways website?
A6. www.britishairways.com/execclub

Q7. How do I log into the Executive Club pages?
A7. Log into the website and enter your Executive Club Membership number and PIN or password. You can get your website PIN by contacting British Airways.

Q8. How do I become a member in the British Airways Executive Club?
A8. Simply apply for the Al Arabi British Airways Card and once accepted you will automatically be enrolled in the British Airways Executive Club.

Q9. How soon will I receive my Executive Club Card?
A9. Within 4 to 6 weeks of acceptance of your Al Arabi British Airways Card.

Q10. How can I exchange my Miles?
A10. Simply call the British Airways Telesales Riyadh : 01 464 5550 Jeddah : 02 669 3464 Dhahran : 03 882 2000 or the Executive Club Service Center in Dubai on (+9714) 307 5767. You may also send in your request by fax to the Service Center on (+9714) 307 5790, with your Membership number, passenger names, contact number, and dates, routes and class of travel. Once confirmed you will be contacted by British Airways to pick up your at your nearest British Airways office.

Q11. Can I upgrade to the Gold British Airways Executive Club tier using my Miles?
A11. No. Miles can only be exchanged for flights.

Q12. Can I use my Miles towards my annual fee payment?
A12. No.

Q13. How else can I earn Miles on my Executive Club Card?
A13. From any number of British Airways partners (12 airlines, 27 hotels, 3 car rental agencies, and more). For a complete list of British Airways partners that can earn you Miles refer to your British Airways Membership Pack that is sent to you or please contact British Airways.

Q14. What are the benefits of the Executive Club?
A14. This will be mentioned in the Benefits List that is sent to you along with your British Airways Membership Pack or contact British Airways.

Q15. What is the Family Passport Program?
A15. This will be mentioned in your British Airways Membership Pack that is sent to you or contact British Airways.

Q16. How often do I receive an Executive Club statement?
A16. Executive Club statements are available 24 hours a day on the British Airways website. Members can check and print their account details on-line by logging onto www.britishairways.com/execclub

Q17. I am moving out of Saudi Arabia, what happens to my Al Arabi British Airways Card.
A17. To obtain and keep this Card you must be a resident of Saudi Arabia; therefore if you move out of the Kingdom your Card will be cancelled.

Q18. What are the annual fees for obtaining a Gold or a Silver Card?
A18. It’s SR 300 for a Silver Card and SR 450 for a Gold one and SR 99 for either Supplementary Card.

Q19. Will the balance of my British Airways Executive Club Miles be shown on my Credit Card monthly statement?
A19. No, only the Miles earned for that month will be reflected on your monthly Card statement.

Q20. Do I only exchange my Miles only British Airways?
A20. No, you can also redeem your Miles on 12 other partner airlines that span the globe. For a list of these airlines refer to your British Airways Membership Pack or contact British Airways Service Center directly.

Q21. If I have any questions regarding my British Airways account how do I contact British Airways?
A21. Either call British Airways in Dubai at (+9714) 307 5767 or by fax at (+9714) 307 5790.

Q22. What are the working hours of the British Airways Service Center in Dubai?
A22. Daily except for Fridays from 8:30 AM to 1 PM and 3 PM to 5:30 PM (Dubai Time).

Q23. What are the other benefits of the British Airways Executive Club?
A23. The additional benefits are as follows:

• Earn and redeem Miles with British Airways and 12 other airlines that span the globe.
• Earn Miles with more than 27 Hotel partners.
• Earn Miles with 3 Car Rental partners.
• Preferred seating on British Airways and oneworldTM airlines.
• Priority on the reservation waitlists.
• Earn Miles when you shop on board British Airways flights.
• Access to your account online 24 hours a day.
• Check-in online for British Airways flights.