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6th of January 2009

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Retail internet banking frequently asked questions

	What accounts can I see?
	Can I transfer money today and take it out at the cash machine/branch?
	Which accounts can I transfer money to and from?
	Can I create a transfer to happen in the future?
	How up to date is the account information?
	Where am I able to keep this information?
	What is the difference between statement and transaction search?
	What do transfer and payments in Alarabi ebank mean?
	What is a pending transfer?
	Can I amend or cancel a same day transfer?
	Can I amend or cancel a pending transfer?
	How much can I transfer?
	Which accounts can I make payments from?
	Who can I pay?
	Can I create a beneficiary and make a payment to that beneficiary on the same day?
	Can I pay someone today?
	Can I make a payment with a future date?
	Can I amend or cancel a same day payment?
	Can I amend or cancel a future dated payment?
	How can I make sure that a payment reaches its beneficiary on time?
	How much can I pay?
	What is the - your reference - field for?
	What is the difference between a repeating payment and a direct debit?
	Which regular payment details can I view?
	What items can I order?
	Can I order these items for any of my accounts?
	Which financial management packages does Alarabi ebank internet banking work with?
	What Passwords and security details do I need to use Alarabi ebank Internet banking?
	Is the Internet safe and secure for on-line banking?
	Can anyone else see my account information? How do you keep my banking details private and secure?
	Can more than one person use the same PC and still have their details kept private?
	What encryption are you using?
	I have forgotten my security details - what should I do?
	What can I do to make my on-line banking -safer-?
	I am behind a corporate firewall. Can I use Alarabi ebank internet banking?
	What measures are being taken to ensure that no viruses are passed over the Internet?
	If a transaction takes place which I did not authorise, will you refund me?
	What do I need to be able to use Alarabi ebank internet banking?
	What do I need in order to use Alarabi ebank internet banking?
	Can I use Alarabi ebank from any PC?
	Why do I need to use Internet Explorer or Netscape browsers?
	Can I switch between the two supported browsers - Internet Explorer and Netscape?
	Can two or more people access a particular account through Alarabi ebank?
	What if my computer crashes or the network goes down?
	Is Alarabi ebank internet banking available to MAC, Windows® 3.1, UNIX or OS/2 users?
	What do I need in order to use Alarabi ebank Internet Banking?

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