General

• Is it safe to enter my PIN online when registering in anb net?
  Yes, our web site is secured with SSL; once you see the yellow lock at the bottom right of your browser, the communication from your browser to our servers are encrypted and secured.
  
  
• Does anb net have an online help?
  Yes, and you can view it for every functions.
  
  
• If I face a problem how can I get supported?
  anb net is supported by email and anb phone banking, you can either email us at ebank@anb.com.sa or call anb phone banking at 8001244040.

Login

• What do I need to start using anb net?
  Having an account with anb makes you eligible of having access to anb net, all you need to register is to have:
  - Your Current account number
  - Your ID/ Iqama number
  - Your ATM Card number
  - Your ATM PIN.
  
  
• Can I access anb net from any where in the world?
  Yes, all you need is a PC connected to the internet and a commonly used internet browser.
  
  
• What if I am already registered in the old internet banking service , do I have to register again?
  No, All you need is to login to the new anb net service with your old username and password, and the system will verify your account number, ATM number , ATM PIN and ID/ Iqama number. After logging in, you will need to change your password and there you go.
  
  
• How do I sign up for anb net ?
  Simply by clicking on REGISTER link on anb net page and follow the simple 3 steps instructions as follows:
  1- Enter your account number.
  2- Choose your username and password.
  3- Login to your account.
  
  
• Can I sign Up for anb net from outside Saudi Arabia?
  Yes, If you have all the information you need for registration and if your account with the bank is active.
  
  
• What if I forget my anb net password?
  You can simply reset your password using your ATM number and your ATM PIN.
  
  
• What if I forget my anb net User ID?
  You need your ATM number and ATM PIN to create a new User ID. When you enter your password, the system will exhibit your User ID.
  
  
• Can I change my anb net User ID?
  Once you are registered with one your name you cannot change it.
  
  
• What do I do if my anb net UserID becomes Deactivated?
  Call anb phone banking 8001244040, and an anb agent will help you.

Features

• What banking transactions can I perform with anb net?
  You can :
  - Transfer funds between your accounts and sub accounts.
  - Transfer to any ANB account.
  - Transfer to any Local Banks’ beneficiary.
  - Transfer to any International Banks’ beneficiary.
  
  
• Can I pay utility bills online using anb net ?
  Yes, you can pay your bill to any Utility Company listed in SADAD.
  
  
• What are the utility companies available on SADAD?
  They are:
  o Saudi Telecom.
  o Mobily
  o NCCI
  o Marafiq
  o The Saudi Home PC initiative
  o King Abdul Aziz University
  o Madina Municipality
  o Ministry of Water and Electricity
  o Samba Financial Group (credit card)
  o NCB (credit card and Personal Finance)
  o Sama airline
  o Riyadh Municipality
  o American Express (Saudi Arabia)
  o "Bravo"
  o The Department of Zakat & Income Tax
  o Holy Makkah Municipality
  o Saudi Electricity Company
  o Jeddah Municipality
  o SABB PS
  o Alyusr Instalment Co.
  o Showtime
  o Communications and Information Technology Commission
  o Derayah
  o Eastern Province Municipality
  o Saudi Hollandi Bank Credit Cards
  o Mubasher
  o Nesma Advansed Technology
  o JEDDAH Chamber of Commerce and Industry
  o The Saudi Arabian Agricultural Bank
  o Saudi Post
  o Saudi Arabian Standards Organization
  o Saudi Customs
  o Ministry of Commerce and Industry
  o General Commission for Tourism and Antiquities
  o Saudi Credit and Saving Bank
  o Tabouk Province Municipality
  o SaudiNet
  o Hail Province Municipality
  o Jazan Province Municipality
  o AlYamamah Press Establishment
  o Cyberia
  o Ministry of Transport
  o Cadre Economic Cities
  o Nas Air
  o AL-Jazirah Newspaper
  o Zain telecommunication company
  
  The list will be regularly updated whenever a new company is added to SADAD.
  
  
• Is There a fee for the bill payment service?
  No, bill payments are free.
  
  
• How does my payment get processed and when is the amount deducted from my account?
  All payments are processed simultaneously while you are online and the amounts get debited immediately too.
  
  
• Can I perform a cash advance from one of my Credit Cards?
  Yes you can.
  
  
• What proof do I receive for the bill payments or transfers I make through ANB NET?
  You can print out every transfer or bill payment you execute through the system .
  
  
• How much time does it take to activate new created beneficiaries?
  Activation is done immediately via SMS code or by calling anb phone banking
  
  
• Can I download a statement of account?
  Yes.
  
  
• Is the e-statement an official document from ANB?
  Statements downloaded from anb net are for your reference.
  
  
• Is TeleMoney service available on anb net?
  Yes.
  
  
• Will my TeleMoney Beneficiaries be available in anb net ?
  Yes.
  
  
• Can I add TeleMoeny Beneficiaries to my anb net ?
  Not at this time.