What is anb Mobile Service?

It is a bouquet of short messages sent by anb to customers who subscribe to the service through the customer's mobile phone containing information on various transactions passed over the customer's account(s).

What languages are supported by the service?

The service supports Arabic and English languages. The messages will be sent according to the customer preferences.

What about the service charges to the customer?

Currently, anb Mobile Service is provided to all subscribers free of charge.

What types of messages will be transmitted through my mobile phone?

The service supports two groups of messages: routine and advanced.

What messages are included under the standard group?

The standard group covers the following messages: (i) Statement of Account Advice, (ii) Credit Card Account Balance Advice, (iii) Account Overdrawing Advice, & (iv) Account Deposit Transactions Advice.

And the advanced group?

In addition to the standard group messages, the advanced group covers the following additional messages: (i) Credit Limit and Remaining Credit Card Balance Advice, (ii) Last Transaction Passed Over the Account Advice, (iii) Utility Bill Maturity Date Advice, (iv) Loan Balance Advice, (v) Fixed Deposit Maturity Advice, (vi) Investment Fund Units Valuation Advice, and (vii) Advice of Account Balance Threshold Excess (to be determined by the customer).

When will the messages be transmitted to my mobile phone?

The standard group messages are transmitted weekly. The advanced group messages are sent to the subscriber in the frequency determined by the customer i.e. daily, weekly or in connection with the account balance change. For fixed deposits, the advice will be sent 3 days prior to maturity. The investment fund units valuation advice is sent weekly every Saturday of the week.

What are the subscription requirements/conditions?

The subscriber must maintain an account with anb. The Subscriber must have a mobile phone.

Is the service safe?

Yes, it is. A third party can neither access the information sent to you nor the account.

If the account balance changes during the morning session, when can I receive the new account balance advice?

If the subscriber selects the "On Change" option, the advice will be received the same day. If the "Daily" option is selected, it will be received the same day also. If the "Weekly" option is marked, the message will be received every Saturday of the week.

When can I receive the investment fund units valuation advice?

Weekly, every Saturday of the week.

How about utility bills?

4 days prior to maturity.

And the fixed deposit?

3 days prior to maturity.

If I pass a transaction in the evening session over my current account listed under the service, when do I receive the balance statement advice?

Messages covering all transactions executed after 4 p.m. will be sent the following morning.

How can I subscribe to the service?

To subscribe, please approach any of anb's branches to fill out the service application form. Customers of alarabi e-bank can subscribe under the same Internet banking service.

Can I receive the messages while I am outside the Kingdom?
Yes, you can.

What is the maximum number of accounts that can be supported by the service?

For a single subscription, you can register 2 accounts to receive corresponding advises. You may subscribe 2 or more times if you wish to register more accounts.

I do not know my loan account number. How can I register it to know the loan balance after repayment of an installment?

Loan and fixed deposits accounts require no registration. They are automatically registered by the system.

What is the maximum number of Credit Cards supported by the service?

For a single subscription, you can register 2 credit cards. You may subscribe 2 or more times if you wish to register more credit cards.

What is the maximum number of investment funds supported by the service?

For a single subscription, you can register 4 investment funds. You may subscribe 2 or more times if you wish to register more funds.

What is the maximum number of utility invoices i.e. eletricity, telephone etc., supported by the service?

For a single subscription, you can receive advices for 2 telephone lines bills and 2 electricity meters bills. You may increase the number by registering additional telephone lines or electricity meters in a second subscription form. However, you should state the subscriber's number in the case of an electricity bill and the account number in the case of a telephone invoice.

Do I have to purchase a specific type of Mobile Phone to avail of anb Mobile Service?

No, there is no such designation. You can receive the messages through any brand or type of mobile phone.

If I loose my mobile, what must I do to maintain privacy of my banking information?

You must visit the nearest anb branch or call anb Phone Banking number 8001244040 to request cancellation (discontinuation) of the service to maintain secrecy of your banking transactions.

If I change my mobile set, will this affect reception of anb Mobile Service messages?

No, it will not.

If I change my mobile phone card, will this affect reception of anb Mobile Service messages?

Yes. The service is tied to the card.

Can I change subscription features i.e. frequency of message transmission etc.?

Yes, but you need to approach an anb branch, fill out an application form and specify the desired amendment.